The Friendly Skies

Tantrum2_150
Even as one who has two toddlers…I was inspired by this hopeful story…seems like AirTran handled it pretty well…especially the compensation. What do you think?

ORLANDO, Fla.—

AirTran Airways
on Tuesday defended its decision to remove a Massachusetts couple from a flight after
their crying 3-year-old daughter refused to take her seat before takeoff.

AirTran officials said they followed Federal
Aviation Administration
rules that children age 2 and above must have
their own seat and be wearing a seat belt upon takeoff.

"The flight was already delayed 15 minutes and in fairness to the other
112 passengers on the plane, the crew made an operational decision to remove
the family," AirTran spokeswoman Judy Graham-Weaver said.

Julie and Gerry Kulesza,
who were headed home to Boston on Jan. 14 from Fort Myers, said they
just needed a little more time to calm their daughter, Elly.

"We weren’t given an opportunity to hold her, console her or
anything," Julie Kulesza said in a telephone interview Tuesday.

The Kuleszas said they told a flight attendant they had paid for their
daughter’s seat, but asked whether she could sit in her mother’s lap. The
request was denied.

She was removed because "she was climbing under the seat and hitting
the parents and wouldn’t get in her seat" during boarding, Graham-Weaver
said.

The Orlando-based carrier reimbursed the family $595.80, the cost of the
three tickets, and the Kuleszas flew home the next day.

They also were offered three roundtrip tickets anywhere the airline flies,
Graham-Weaver said.

The father said his family would never fly AirTran again.

Dr. Tim Spivey is Lead Planter of New Vintage Church in San Diego, California. He is the author of numerous articles and one book, "Jesus: The Powerful Servant." A sought after speaker for events, Tim also serves as Adjunct Professor of Religion at Pepperdine University. Tim serves as a church consultant, and his writings are featured on ChurchLeaders.com, Church Executive magazine, Faith Village, Sermon Central, and Giving Rocket.

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