on Tuesday defended its decision to remove a Massachusetts couple from a flight after
their crying 3-year-old daughter refused to take her seat before takeoff.
AirTran officials said they followed Federal
Aviation Administration rules that children age 2 and above must have
their own seat and be wearing a seat belt upon takeoff.
"The flight was already delayed 15 minutes and in fairness to the other
112 passengers on the plane, the crew made an operational decision to remove
the family," AirTran spokeswoman Judy Graham-Weaver said.
Julie and Gerry Kulesza,
who were headed home to
just needed a little more time to calm their daughter, Elly.
"We weren’t given an opportunity to hold her, console her or
anything," Julie Kulesza said in a telephone interview Tuesday.
The Kuleszas said they told a flight attendant they had paid for their
daughter’s seat, but asked whether she could sit in her mother’s lap. The
request was denied.
She was removed because "she was climbing under the seat and hitting
the parents and wouldn’t get in her seat" during boarding, Graham-Weaver
The Orlando-based carrier reimbursed the family $595.80, the cost of the
three tickets, and the Kuleszas flew home the next day.
They also were offered three roundtrip tickets anywhere the airline flies,
The father said his family would never fly AirTran again.