Leadership “lock-in” (a term I first heard from Seth Godin) is a condition in which leadership believes people are “locked in” to their product, church, political party, etc. It’s a common leadership mistake, but a deadly one that befalls most churches in decline. Perhaps they are the only viable option within their denomination or the only church in the city. Perhaps they feel they have the most vibrant preaching or worship around.
So, they get lazy.
They get smug.
They get proud of the job they think they’ve done.